Privacy Policy & Cookie Policy

PRIVACY POLICY & COOKIE POLICY

Last Updated: October 30, 2026

1. Introduction

SOLEFORM ("we", "us", "our", or the "Company") is a brand operated by Veltrion LLC, a Limited Liability Company registered in the State of New Mexico, United States.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and share your personal information when you visit or make a purchase through our website:

https://soleform.co

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

When you place an order, create an account, or contact our customer support team, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Payment-related information
Order history and purchase details
Customer service communications

Payment card details are processed through secure third-party payment providers. We do not intentionally store complete payment card information on our own systems.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type and operating system
Approximate geographic location
Pages visited and browsing activity
Time spent on our website
Referral sources
Interactions with advertisements and marketing campaigns

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

3. Cookies and Tracking Technologies

Cookies are small data files stored on your device when you visit a website. They help improve website functionality, personalize your experience, and understand how visitors interact with our services.

SOLEFORM uses cookies, pixels, and similar tracking technologies through Shopify and selected third-party platforms.

We use the following categories:

Essential Cookies

These cookies are necessary for the proper functioning of our website, including:

Shopping cart functionality
Secure checkout
Website security
Order processing
Session management

These cookies cannot generally be disabled without affecting essential website functionality.

Functional Cookies

These cookies remember your preferences and settings, helping provide a more personalized shopping experience.

Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website, measure website performance, and improve our services.

Our analytics technologies may include:

Google Analytics
Shopify Analytics

Advertising and Marketing Cookies

These technologies may collect information about your browsing activity and interactions with our website to measure advertising performance, build advertising audiences, and deliver relevant advertisements.

Depending on our marketing configuration, these technologies may include:

Meta Pixel (Facebook and Instagram)
Google Ads
TikTok Pixel

These platforms may use cookies and similar technologies to recognize browsers or devices across different websites and services.

Cookie Consent and Management

When you first visit our website, a cookie consent popup will allow you to manage your preferences.

You may accept all cookies, reject non-essential cookies, or customize your preferences where available.

You can change your cookie preferences at any time through the website's cookie settings, where available.

Disabling certain cookies may affect some website functionalities.

4. How We Use Your Information

We use the information collected for legitimate business purposes, including:

Processing and fulfilling customer orders.
Managing payments and preventing fraudulent transactions.
Coordinating shipping and delivery.
Providing customer support and responding to inquiries.
Sending order confirmations and shipping notifications.
Improving website functionality and customer experience.
Analyzing purchasing behavior and website performance.
Measuring and optimizing advertising campaigns.
Sending promotional emails and marketing communications where permitted by law.
Complying with applicable legal, tax, and regulatory obligations.
Protecting our business, customers, and website against unauthorized activities.

We process personal information based on applicable legal grounds, including contractual necessity, legitimate business interests, legal obligations, and consent where required.

5. Sharing Your Information with Third Parties

We do not sell personal information for monetary consideration.

However, we may share certain information with trusted third-party service providers when necessary to operate our business and provide our services.

These providers may include:

E-commerce Platform

Our online store operates through Shopify, which provides the infrastructure necessary to manage our website, shopping cart, checkout, and customer orders.

Payment Processors

Payment information may be shared with secure payment providers to authorize and process transactions.

Shipping and Fulfillment Partners

Customer names, shipping addresses, and relevant order information may be shared with shipping carriers, logistics providers, suppliers, and fulfillment partners to process and deliver purchased products.

Marketing and Analytics Providers

We may share certain browsing and interaction data with analytics and advertising platforms, including Meta, Google, and TikTok, to measure performance and improve marketing campaigns.

Depending on applicable privacy laws, certain advertising-related disclosures may be considered sharing or processing for targeted advertising purposes.

Legal and Regulatory Authorities

We may disclose personal information when required by law, legal proceedings, regulatory obligations, or to protect our legal rights.

Third-party providers are expected to handle personal information in accordance with applicable privacy and security requirements.

6. International Data Transfers

SOLEFORM operates through an e-commerce structure that may involve international service providers, suppliers, technology platforms, and logistics partners.

As a result, your personal information may be transferred, stored, or processed in countries other than the United States, including countries where our service providers, suppliers, or operational partners are located.

Where required by applicable law, we take appropriate measures to ensure that international transfers are conducted with adequate safeguards to protect your personal information.

7. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

Secure website connections using SSL/TLS encryption.
Restricted access to personal information.
Secure payment processing through authorized providers.
Monitoring and security procedures.
Use of trusted third-party technology providers.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

The duration of your customer account.
Order processing and customer service requirements.
Legal, accounting, and tax obligations.
Fraud prevention and dispute resolution.
The establishment, exercise, or defense of legal claims.

When personal information is no longer necessary, we will take reasonable steps to delete or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access: Request information about the personal data we collect and process.
Right to Correction: Request corrections to inaccurate or incomplete personal information.
Right to Deletion: Request the deletion of personal information, subject to legal exceptions.
Right to Data Portability: Request a copy of certain personal information in a portable format.
Right to Opt Out: Opt out of certain sales, sharing, or processing of personal information for targeted advertising where applicable law provides this right.
Right to Withdraw Consent: Withdraw consent where processing is based on consent.
Right to Non-Discrimination: Exercise your privacy rights without receiving unlawful discriminatory treatment.

Residents of certain U.S. states, including California, may have additional rights under applicable state privacy laws, such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

Where applicable, we will honor recognized browser-based opt-out preference signals, including Global Privacy Control (GPC).

To exercise your privacy rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

Where permitted by law, you may also designate an authorized agent to submit a request on your behalf.

10. Marketing Communications

We may send promotional emails, product announcements, special offers, and other marketing communications where permitted by applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Please note that even after unsubscribing from promotional communications, you may continue to receive essential transactional messages related to your purchases, account, or customer service requests.

11. Children's Privacy

Our website and services are intended for individuals who are at least 18 years old or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children without the consent required by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable privacy laws, we will take reasonable steps to delete such information.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

SOLEFORM is not responsible for the privacy practices, content, or security of external websites.

We encourage visitors to review the privacy policies of any third-party websites they access.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business operations, technology, legal requirements, or privacy practices.

Any changes will be published on this page with an updated revision date.

14. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding the handling of your personal information, please contact us.

Brand: SOLEFORM

Legal Entity: Veltrion LLC

State of Registration: New Mexico, United States

Website: https://soleform.co

Customer Support Email: support@soleform.co